Privacy Policy
Last Updated: December 18, 2025
Moving for work should be exciting. For NHS healthcare workers, it's often anything but. Whether you're joining from overseas or relocating between UK hospitals, the same story repeats: stable employment, guaranteed income, but doors keep closing. Bank accounts that take months to open. Landlords who won't consider you without UK rental history. Administrative systems that seem designed to make you prove you exist. JustRelocation connects you with services that actually understand your situation
Important: Our service is free for NHS healthcare workers. We generate revenue through partnerships with vetted service providers (vendors) who pay subscription fees to be listed on our platform. This business model influences what data we collect and how we use it.
Information We Collect
Information You Provide
When you create an account - Name and contact information (email, phone number) - NHS employment details (trust/hospital, position, start date) - Relocation details (current location, destination, timeline) - Professional credentials (GMC, NMC, HCPC numbers for verification)
When you use our services - Search queries and filters (housing preferences, service categories) - Services you inquire about or request quotes from - Communications with vendors through our platform - Feedback and reviews about services
Information Collected Automatically
Usage data - IP address and device information - Browser type and version - Pages visited, time spent, and navigation patterns - Referral sources and exit pages
Cookies and tracking - Essential cookies for site functionality - Analytics cookies to improve user experience - See our Cookie Policy for detailed information
Information from Third Parties
NHS verification - We may verify your NHS employment status through official channels with your consent - This helps us prevent platform misuse and maintain service quality
Vendor-provided information - When you interact with a vendor through our platform, they may share outcome data (quote provided, service booked, service completed) - This helps us measure vendor quality and platform effectiveness
How We Use Your Information
To Provide Services to You (Free Healthcare Workers)
- Create and manage your account
- Connect you with vetted service providers
- Send you relevant service recommendations based on your relocation needs
- Facilitate communications between you and vendors
- Provide customer support
- Verify your NHS employment status to ensure platform integrity
To Operate Our Business (Vendor Partnerships)
This is how we generate revenue while keeping the service free for you:
- Share qualified lead information with vendors you express interest in
- Provide vendors with anonymized usage data to improve their offerings
- Measure vendor performance and service quality
- Generate platform analytics and insights
- Facilitate transactions and referral payments
What we DO share with vendors: When you request information from a vendor or express interest in their service, we share: - Your name and contact details - Your relocation timeline and location - Relevant preferences (budget, property type, service needs) - Your NHS employment verification status
What we DON'T share with vendors: - Your account password - Your full credential numbers - Your communications with other vendors - Your detailed browsing history beyond their service category
To Improve Our Platform
- Analyze usage patterns to enhance user experience
- Identify common pain points in the relocation journey
- Develop new features and services
- Conduct research on NHS worker relocation challenges
Legal and Safety Purposes
- Comply with legal obligations
- Protect against fraud and abuse
- Enforce our Terms of Service
- Respond to legal requests from authorities
How We Share Your Information
With Service Provider Vendors
When you request information from or engage with a vendor on our platform: - We share your contact details and relevant service preferences - Vendors are contractually bound to use this information only for providing their service - Vendors cannot share your information with third parties without your consent - We monitor vendor compliance and remove partners who misuse data
With Service Providers (Our Operational Partners)
What we DON'T share with vendors: - Your account password - Your full credential numbers - Your communications with other vendors - Your detailed browsing history beyond their service category
We work with trusted service providers who help us operate the platform: - Web hosting providers (DigitalOcean) - Payment processors for vendor subscriptions (Stripe) - Email service providers for communications - Analytics providers (Google Analytics) - Customer support tools
These providers are contractually obligated to protect your data and use it only for specified purposes.
With NHS Trusts (With Your Consent)
If you opt in, we may share aggregated feedback about relocation challenges with NHS trusts to help them improve support for relocating staff. This data is anonymized and contains no personally identifiable information.
For Legal Reasons
We may disclose information: - To comply with legal obligations or court orders - To protect our rights, property, or safety - To investigate fraud or security issues - In connection with a business transfer (acquisition, merger, bankruptcy)
Your Rights and Choices
Access and Control
You have the right to: - Access your personal data - Update or correct your information - Delete your account and associated data - Export your data in a portable format - Object to processing of your data - Withdraw consent for specific uses
How to exercise these rights: - Log into your account to update information - Email info@justrelocation.com for data access, deletion, or export requests - Adjust communication preferences in account settings
Communication Preferences
You can control: - Email notifications from us - Vendor communications through our platform - Marketing communications (always optional)
You cannot opt out of: - Service-critical communications (account verification, security alerts) - Transactional messages related to services you've requested
Vendor Communication Opt-Out
If a vendor you've engaged with continues to contact you after service completion: - Report them to info@justrelocation.com - We will investigate and take action, including potential removal from platform
Data Retention
Active accounts: - We retain your data while your account is active - Vendors retain lead data according to their policies (typically 3-7 years for financial records)
Closed accounts: - Personal data deleted within 30 days of account closure - Anonymized usage data may be retained for analytics - Financial records retained for 7 years per UK tax law
Communications: - Platform messages retained for 2 years for dispute resolution - After 2 years, anonymized for training and quality purposes
Data Security
We implement industry-standard security measures: - Encryption in transit (TLS/SSL) - Encryption at rest for sensitive data - Regular security audits and penetration testing - Access controls and authentication requirements - Vendor security requirements in partnership agreements
However: No system is 100% secure. We cannot guarantee absolute security, but we commit to promptly notifying you of any data breaches affecting your personal information.
Children's Privacy
JustRelocation is not intended for users under 18. We do not knowingly collect data from children. If we discover we've collected data from someone under 18, we will delete it immediately.
International Data Transfers
Your data is primarily stored within the UK and EU. If we transfer data outside these regions: - We use EU Commission-approved transfer mechanisms - We ensure adequate data protection safeguards - We notify you of transfers involving sensitive data
Changes to This Policy
We may update this Privacy Policy to reflect: - Changes in our data practices - New features or services - Legal or regulatory requirements
When we make material changes: - We'll email you at least 30 days before changes take effect - We'll prominently display a notice on the Site - Your continued use after changes constitutes acceptance
Contact Us
For privacy-related questions or requests:
Email: info@justrelocation.com
Address: CENTRC Ltd, 128 City Rd, London, EC1 2NV
Data Protection Officer: info@justrelocation.com
For vendor data concerns: If you believe a vendor has misused your data, contact us immediately at info@justrelocation.com
For general support: Email: info@justrelocation.com
Your GDPR Rights (UK and EU Users)
Under GDPR, you have specific rights:
Right to be informed: This policy fulfills that right
Right of access: Request a copy of your data
Right to rectification: Correct inaccurate data
Right to erasure: Request deletion ("right to be forgotten")
Right to restrict processing: Limit how we use your data
Right to data portability: Receive your data in portable format
Right to object: Object to processing based on legitimate interests
Rights related to automated decision-making: We don't use automated decision-making for significant decisions affecting you
To exercise these rights, contact info@justrelocation.com. We'll respond within 30 days.
Supervisory Authority
If you're unhappy with how we handle your data, you can lodge a complaint with:
Information Commissioner's Office (ICO)
Website: ico.org.uk
This Privacy Policy is effective as of December 18, 2025. It supersedes all previous versions.